SHIPPING & RETURNS

SHIPPING POLICY

At Catalayas Place, we understand that discretion and reliability matter. All orders are packaged securely and shipped with privacy in mind—no explicit branding or product details appear on the exterior of our packages.

Shipping Times
Shipping times vary based on your location and the shipping method selected at checkout. Estimated delivery times will be provided before you complete your purchase.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.

Delays
While we do our best to meet estimated delivery times, delays caused by carriers, customs, or unforeseen circumstances are outside of our control.

If you have questions about your order or shipping, please contact our support team—we’re happy to help.

RETURN & EXCHANGE POLICY

Due to the intimate nature of our products, all sales of sex toys and intimate items are final for hygiene and safety reasons.

Non-Returnable Items

Sex toys

Lingerie (unless defective)

Any item marked as final sale

Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the issue. If approved, we will offer a replacement or store credit.

Incorrect Orders
If you receive the wrong item, notify us within 48 hours, and we will resolve the issue promptly.

We reserve the right to refuse returns that do not meet the above conditions.